agentforce commerce

help prospects explore projects, ask questions, and move through the buying journey with less manual follow-up.

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what it does

a smoother digital journey from interest to enquiry a smoother digital journey from interest to enquiry

support guided property discovery

answer project-related questions

track enquiry and order activity

connect commerce and crm data

support faster customer follow-up

support guided property discovery

answer project-related questions

track enquiry and order activity

connect commerce and crm data

support faster customer follow-up

use cases

how teams use it

guide prospects to relevant projects

support campaign-to-enquiry journeys

understand what buyers are exploring

where we come in

turn online interest into a clear sales follow-up

when a prospect explores a project, asks a question, or submits interest online, that activity should not sit separately. dotts connects the digital journey back to salesforce, so the sales team can see the context and follow up properly.

map enquiry journeys

connect commerce data

define handoff rules

test customer flows

other products

faq

common questions related to agentforce commerce

is agentforce commerce relevant for real estate businesses?

yes, if buyers or prospects are exploring projects, units, availability, payment plans, or booking interest through a digital journey.

does this mean selling property like an online store?

no. for real estate, commerce does not have to mean a simple checkout. it can support project discovery, enquiry capture, booking interest, customer questions, and sales follow-up.

how can it help a real estate brokerage?

it can help connect online property interest with salesforce, so brokers know what the prospect viewed, asked about, or showed interest in before they follow up.

how can it help a real estate developer?

it can support project launch journeys, buyer interest, enquiry handling, booking-related steps, and clearer handover from marketing to sales.

what should be clear before using agentforce commerce?

the project journey, enquiry steps, customer data, handover points, and follow-up ownership should be clear before the setup is built.

got more questions?

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